Frequently Asked Questions

These are a few of the more common questions we get asked by prospective clients considering using our services...

Q: How easy is it to change accountants and why should I change? A: If your existing accountants are offering you an excellent pro-active service at a fair fee then stick with them. However, different accountants will save you different amounts of tax and provide different levels of business advice. If your present accountant is not offering the service that you need, then changing over to us is very easy. It involves just one letter from you and we take care of everything else. Your existing accountant is not usually allowed to charge you for providing the normal handover information.

Q: You seem to offer a lot. Are your fees expensive? A: No! We offer fixed fees linked to the value of what we provide. We are not always the cheapest but as with many things in life the cheapest options often prove to be the most expensive in the long run. We offer excellent value for the service we provide and will never undertake work without agreeing the fee arrangements with you in advance.

Q: I've just had my accounts done and don't need an accountant until next year, so is there any need to contact you now? A: We can't over emphasise the importance of tax planning at an early stage, not crisis driven advice. Ideally you do tax planning before the year even starts but after that, the earlier the better. The same is applicable to all areas of advice and we are about helping you change the future, not just reporting what has already happened.

Q: Will you come to visit us for an initial consultation? A: Yes. It often helps to see your business, books and records, etc at first hand and we are always happy to invest our time without charge to show you what we can do. Of course, if you prefer to visit us, that's fine too.

Q: When and how soon can you come to see us? A: When's good for you? Let us know and we'll do our utmost to help. If you need to see somebody urgently, we're always out and about and can arrange to see you very quickly.

Q: Is your fixed quote guaranteed for more than one year? A: We're not in the business of providing low quotes just to get your business for the first year and then raising the fees. We want you as a long term client who trusts us to do what we say we will do. We quote what we anticipate to be a fair fee for the value provided and would only anticipate normal inflationary increases if the work stays the same. Very occasionally there may be reasons why the amount of work involved exceeded what was expected but we would sit down and discuss these with you. In some cases, where it is clear exactly what work is involved we can guarantee the fee for more than one year.

Q: You seem to be offering so much that I'm just not used to from my present accountant. How do I know you will deliver? A: We offer a 100% satisfaction guarantee so if you feel that we have not met your expectations, we will not expect you to pay for that aspect of our work.

Q: Why do you offer something as valuable as the Complete Business Development Guide for FREE to new clients? A: We want to see our clients succeed. If sharing some of our tips with you helps you to remain a profitable client for as long as possible, we are happy to do this.

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Please contact us if you need further advice, have any questions about our services, would like a free consultation.